Service Center

Your Position： Anport Cold Chain >> Service Center >> Questionnaire Survey

It is our very presure to service!Our service concept is "Seamless through the process trust us securely".We hope our service will meet your need or even more.So ,please find your time to fill the table followed .Thank you very much!

1、Your evaluation of service quality that is provided by Anport Coldchain：*

Items Rate standard Scoring criteria Real score Explanation
Promptly and accuratly of order processing rate 100 10 Full mark will be gained if the rate is more than 100%
Damage and shortage cargo rate <2 10 Full mark will be gained if the rate is short than 2%
Late cargo rate <2 10 Full mark will be gained if the rate is short than 2%
Promptly and accuratly of KPI rate 100 10 Full mark will be gained if the rate is more than 100%
Return of receipt rate 98 10 Full mark will be gained if the rate is more than 98%
Accident rate <2 5 Full mark will be gained if the rate is short than 2%
Accident handling promptly rate 98 5 Full mark will be gained if the rate is more than 98%
Consumer complaint rate <2 10 Full mark will be gained if the rate is short than 2%
Consumer complaint handling promptly rate 98 10 Full mark will be gained if the rate is more than 98%
Service attitude   10 Full mark will be gained if service attitude is excellent
Total   100 0 Full mark will be gained if service attitude is excellent
（91-100：very well 81 -90：quait well71-80：well 61-70：general <60：few well）

2、Do you satisfied with our service of storage and transportation recently:

Your opinion:

3、Do you need other kinds of service:

Your opinion:

4、Do you satisfied with our service:

Your opinion: 

5、If there are any works left in the past month:

Service:　　  

6、If there are any kinds of accident or complaint in this month (quarte):

Explanation 1:
Explanation 2:

7、If there are any corrective opinions for us:

Opinion 1:　  
Opinion 2:　  
Identifying code：